pk63 Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how pk63 ("pk63", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Player", "User", "you") who register for and use the pk63 online gaming platform available at pk63.pro, including all associated services such as live casino, cricket betting, slot games, VIP programmes, and customer support channels.

By creating a pk63 account, making a deposit, or accessing any feature of the pk63 platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. This Policy is incorporated by reference into the pk63 Terms & Conditions, which govern your overall use of the platform.

02 Data Controller

pk63 acts as the data controller in respect of the personal data collected from registered players and website visitors. As data controller, pk63 determines the purposes and means of processing your personal data and is responsible for ensuring that all processing activities comply with applicable data protection obligations under its international gaming licence.

For all privacy-related enquiries, data subject access requests, or complaints, you may contact the pk63 data protection team directly:

• Email: [email protected]
• Live Chat: Available 24/7 via the pk63 website
• Pakistan Support Hours: 10:00 AM – 2:00 AM PKT

03 Data We Collect

pk63 collects the following categories of personal data from players and website visitors. The specific data collected depends on your level of engagement with the platform.

04 How We Collect Your Data

pk63 collects personal data through the following channels:

• Direct submission: Data you provide when completing the pk63 registration form, submitting KYC documents, initiating deposits or withdrawals, or contacting customer support.
• Automated collection: Technical and session data collected automatically through cookies, web server logs, and analytics tools when you access and navigate the pk63 website or mobile interface.
• Payment processors: Transaction confirmation data and payment method references received from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank when you make deposits or receive withdrawals.
• Game providers: Gaming session data received from pk63's certified RNG game providers and live casino studio operators, used for game integrity verification and dispute resolution.
• Identity verification partners: Results of automated identity and age verification checks conducted as part of the KYC process, where pk63 uses licensed third-party verification service providers.

05 How We Use Your Data

pk63 uses your personal data for the following purposes:

• Account creation and management: To register your pk63 account, verify your identity, and maintain your account in good standing.
• KYC and age verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with our licensing obligations.
• Payment processing: To process deposits and withdrawals in PKR via your chosen payment method, and to maintain accurate financial records of all account transactions.
• Gaming service delivery: To provide access to live casino games, cricket betting markets, slots, and all other platform features included in your pk63 account.
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through pk63 live chat and email support channels.
• Responsible gaming: To administer deposit limits, self-exclusion orders, session reminders, and other responsible gaming tools associated with your account.
• Platform improvement: To analyse aggregated and anonymised usage data for the purpose of improving the pk63 platform, personalising your experience, and optimising game and product offerings.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.
• Legal and regulatory compliance: To comply with obligations under pk63's international gaming licence, applicable AML regulations, and any lawful requests from regulatory authorities.

06 Legal Basis for Processing

pk63 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and pk63 — including account registration, payment processing, and game delivery — is carried out on the basis that it is necessary to fulfil that contract.
• Legal obligation: Processing carried out to comply with KYC requirements, AML regulations, and reporting obligations under pk63's international gaming licence is conducted on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, customer support, and platform improvement is conducted on the basis of pk63's legitimate interests, balanced against your privacy rights.
• Consent: Processing for direct marketing communications is conducted on the basis of your explicit consent. You may withdraw consent at any time by contacting pk63 support or using the opt-out link in any marketing email.

07 Sharing Your Data

pk63 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. Personal data is shared with third parties only in the following limited circumstances:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum data necessary to process your deposit or withdrawal transactions.
• Identity verification providers: Licensed KYC verification partners receive identity document data for the purpose of age and identity verification. These providers are bound by strict data processing agreements.
• Game and software providers: pk63's certified RNG and live casino game providers receive session data necessary to operate game functions and settle game outcomes.
• Regulatory and licensing authorities: pk63 may be required to disclose player data to its licensing regulator, financial intelligence units, or law enforcement authorities pursuant to a lawful request or regulatory obligation.
• Technology service providers: Cloud hosting, IT infrastructure, analytics, and customer support platform providers may process data on pk63's behalf as data processors, under contractual data processing obligations.

08 Payment Data

pk63 processes all account transactions in Pakistani Rupees (PKR). When you make a deposit via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, the payment is processed directly by the relevant payment service provider. pk63 receives a transaction confirmation reference and the deposited amount — pk63 does not store full bank account numbers, mobile wallet PINs, or internet banking passwords.

All payment transaction records are retained for a minimum of five (5) years from the date of the transaction in compliance with AML record-keeping obligations applicable under pk63's international gaming licence. These records are used solely for financial reconciliation, AML compliance, and dispute resolution purposes.

09 Cookies & Tracking Technologies

pk63 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your logged-in session, and collect anonymised analytics data. The following categories of cookies are used:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your pk63 account during an active session. These cannot be disabled.
• Analytics cookies: Used to collect anonymised data on how players navigate the pk63 platform, which pages are most visited, and how long sessions last. This data helps pk63 improve the platform experience.
• Preference cookies: Store your platform preferences such as language settings and responsible gaming configurations so that these persist across sessions.
• Marketing cookies: Used to measure the effectiveness of pk63 promotional campaigns where you have consented to receive marketing communications. These may be disabled via your browser settings or by contacting pk63 support.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the pk63 platform.

10 Data Retention

pk63 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable regulatory and licensing obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active pk63 account plus a minimum of five (5) years following account closure, in compliance with AML and licensing record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming history: Retained for the duration of your active account and for two (2) years following account closure, unless a longer retention period is required for dispute resolution or regulatory purposes.
• Customer support communications: Retained for two (2) years from the date of the most recent communication in the relevant support thread.
• Marketing consent records: Retained for the duration of your account or until consent is withdrawn, whichever is earlier.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

11 Data Security

pk63 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and pk63 servers.
• Encrypted storage for sensitive personal data and KYC documentation at rest.
• Role-based access controls ensuring that only authorised pk63 personnel and contracted service providers can access personal data, limited to what is necessary for their specific function.
• Regular security assessments and vulnerability testing of the pk63 platform and supporting infrastructure.
• Two-factor authentication options available to all registered pk63 players to protect account access.
• Incident response procedures to detect, contain, and notify affected parties in the event of a personal data breach.

12 Your Privacy Rights

As a registered pk63 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact pk63 support via live chat or email at [email protected]. pk63 will respond to all data subject requests within thirty (30) days of receipt.

• Right of access: You may request a copy of the personal data pk63 holds about you, together with information about how it is being used.
• Right to rectification: You may request that inaccurate or incomplete personal data held by pk63 be corrected or updated.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected — you may request deletion of your personal data. Note that this right is subject to pk63's regulatory retention obligations, which may require data to be retained for a prescribed period.
• Right to restrict processing: You may request that pk63 restrict processing of your personal data in certain circumstances, such as while the accuracy of data is being contested.
• Right to data portability: You may request that pk63 provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing of your personal data carried out on the basis of legitimate interests where you believe your rights and freedoms override those interests.

13 Minors

The pk63 platform is strictly intended for adults aged 21 years and above. pk63 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the pk63 KYC process for all registered accounts.

If pk63 becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, any deposits returned where technically possible, all winnings forfeited, and the data permanently deleted. Parents and guardians who believe that a minor has registered on pk63 should contact pk63 support immediately via live chat or at [email protected].

14 Changes to This Privacy Policy

pk63 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The updated Policy will be published at pk63.pro/privacy-policy with a revised effective date.

Where changes are material — for example, where a new category of personal data is collected or a new processing purpose is introduced — pk63 will provide reasonable advance notice to registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the pk63 platform following publication of the updated Policy constitutes your acceptance of the revised terms.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pk63, please contact us through the following channels:

• Live Chat: Available 24/7 via the pk63 website — the fastest way to reach our team
• Email: [email protected]
• Pakistan Support Hours: 10:00 AM – 2:00 AM PKT (dedicated Pakistan-hours staffing in Urdu and English)

Data subject access requests and privacy complaints will be acknowledged within 5 business days and resolved within 30 days of receipt of complete information. If you are not satisfied with pk63's response to a privacy complaint, you may escalate the matter to the relevant supervisory authority under pk63's international licensing jurisdiction.